Frequently Asked Questions

Complete your business profile, locations, payment wallets, currency format, and sales-tax settings when registered. Then follow the workspace for your selected solution: add products for Retail or Wholesale, publish an Online Store catalog, build a Restaurant or Food Truck menu, or configure Booking services and availability.

Sample data lets you explore transactions, stock, purchases, sales, receivables, payables, assets, payroll, and reports without entering real data. You can remove sample data from Settings when ready.

Yes. Branches affect stock, wallets, cashier, purchases, sales, storage locations, attendance, and branch-level reporting. Some reports can also show all branches when your permission and plan allow it.

No. The sidebar follows the active business solutions and recordkeeping level. Owners/admins can also hide menus they do not use. When multiple solutions are active, use the workspace selector to move between them without mixing their operational workflows.

The mobile cashier is designed offline-first for simple sales after products, wallets, and settings have been cached locally. Offline sales sync when the device is online. If online stock is no longer enough, the pending sale needs review.

The cashier-device quota follows the subscription configuration and location count. Owners/admins can see active devices, revoke access, mark a device as lost, or hide old devices from Dashboard or Cashier Sessions.

The cashier PIN opens a cashier session and identifies who is working. It is different from the login password. Do not share owner/admin PINs with staff.

The mobile cashier supports compatible Bluetooth receipt printers. Output can vary between printers, so there are settings for receipt preview and extra blank lines at the end.

The mobile app stores local data so it is fast and can work offline. When an owner changes products, prices, wallets, or settings on web, the cashier should refresh to get the latest local data.

Product type is limited to three main groups. Product labels are smaller filters per type, such as Halal, Vegan, Promo, Chilled, or Best Seller. Labels keep the cashier filter clean.

Minimum stock is used to show products that need restocking on Dashboard and the Low Stock page. From there you can create a Quick Purchase for low products.

When buying stock for products with expiry reminders enabled, you can split quantities into multiple expiry dates. KepoGo helps remind you when products are close to expiry.

Storage keeps simple branch-level locations. Rack is the main location, such as Rack A. Bin is one child level such as A1, A2, A3. This helps picking and product lookup.

Not yet. During the trial, KepoGo uses sample visuals so catalogs and public pages can still be tested. Product photo upload and live capture become available after a paid subscription is active. Images are compressed for fast web and mobile loading.

The purchase stays recorded at the full invoice total and stock increases based on received goods. The wallet only decreases by the initial payment, while the rest becomes Payable.

Yes. Discount reduces invoice total. Sales shipping can become shipping income or customer-paid delivery. Purchase shipping can be recorded as part of purchase cost depending on the workflow used.

Wallets represent where money is held. Cash is physical cash, Bank is a bank account, and E-Wallet is digital balance. Cashier only shows wallets available for the branch and enabled for cashier use.

A reseller is still a customer. If the selected customer is marked as reseller and the product has a reseller price, KepoGo uses that price. Otherwise it uses the regular selling price.

Yes. The trial includes one solution to keep setup focused. After subscribing, the owner can add other solutions to the same business. Products, customers, payments, locations, and reports continue to use KepoGo’s connected foundation.

KepoGo automatically creates a trial public address and it cannot be customized yet. After the subscription is active, the owner can choose an available public address. Use a rewritable NFC tag during the trial so its destination can be changed after subscribing.

Yes. A Pre-order campaign can contain multiple products, an ordering cutoff, per-variation capacity, pickup or delivery options, payment states, a production summary, and a fulfillment workflow separate from ready-to-sell products.

White Label gives public pages a stronger business identity, including a tenant PWA name, icon, sharing metadata, and a custom domain when configured. Without White Label, public pages retain KepoGo branding according to the subscription configuration.

No. KepoGo helps with recordkeeping and operational reports. For tax, payroll, year-end adjustments, and official filings, verify with an accountant or professional advisor.

Owners/admins can set the tax name, rate, tax registration number, and whether the business is registered for sales tax. Individual products can also be marked non-taxable.

KepoGo does not create official Indonesian Faktur Pajak. DJP NSFP is only stored as a manual reference number from DJP. Business invoices can be created in KepoGo, while official tax invoices must be handled through the government system.

Balance Check helps show whether assets, liabilities, and equity are balanced from internal records. A zero difference is a good signal, but transactions, stock, assets, and bank reconciliation still need review.

The accountant export collects important data such as transactions, invoices, payments, wallets, stock, assets, tax, and summaries so an accountant can review your records more easily.

Owner always has full access. Admin can be given broad access. Staff, cashier, salesman, and accountant should only receive the menus they need.

The scan page can be public, but QR tokens can have short expiry and branches can require PIN, QR, or both. This reduces abuse risk.

No. KepoGo payroll helps estimate wages, deductions, employee contributions, employer contributions, and summaries. Actual payment and official filing happen outside KepoGo.

Yes. You can create contributions such as BPJS, CPP, EI, or any custom name with employee and employer percentages, including start and end dates.

KepoGo provides simple shifts and attendance. For advanced scheduling, timesheets, work-hour approvals, a shared kiosk, NFC check-in, and an installable mobile web app for employees, use NuvoTime.

Use NuvoTime to connect customers, projects, tasks, employee time, labour costs, billable work, and customer follow-ups. KepoGo can continue to handle your business operations and records.

KepoGo payroll focuses on gross earnings and simple records. For Canadian payroll calculations covering federal and provincial income tax, CPP, EI, and other deductions using CRA T4127 formulas, plus T4 preparation and employee access, use NuvoWage.

The trial includes one business solution, 100 catalog items, one location, three app users, ten employees, and 2,500 transactions per month for that location. You can choose Essential or Accounting & Tax. Product photo uploads are unavailable during the trial; public catalogs use sample visuals.

Subscriptions no longer use Free, Starter, Growth, or Pro tiers. The owner selects one or more business solutions, catalog capacity, location count, transaction capacity per location, Essential or Accounting & Tax, team capacity, and KepoGo branding or White Label.

Transaction capacity applies to each location every month. If a business selects 10,000 transactions and has two locations, each location can record up to 10,000 transactions for that month. Current usage and available capacities are shown on Billing.

A subscription using Indonesia pricing uses IDR/Rp for product prices, transactions, invoices, payments, and monetary amounts shown to customers. Businesses that need another operating currency should use the international package, with subscription pricing and payment in CAD.

Business data is not deleted automatically. After the paid access period and any applicable grace period end, operational access becomes read-only, so new transactions and data changes are blocked. The owner can still open Billing to activate or renew the subscription.

The owner enters a voucher code on Billing. A voucher can activate or extend a subscription configuration, or apply a predefined upgrade. A current-term upgrade voucher keeps the existing subscription end date and cannot be used for a downgrade.

Media is stored through a third-party file-storage service with controlled access. KepoGo uses temporary URLs or proxy endpoints so the storage bucket does not need to be public. The storage allowance follows the subscription’s catalog capacity.